Amazon is the biggest name in the e-commerce in industries. And the company probably delivers items in every city and country worldwide. And if you are reading this article right now, you are also trying to know How to contact Amazon customer service by phone, email, or chat.
The answer is simple using the apps or the official page only.
Why Contacting the Customer Service Is So Difficult on Amazon?
Amazon, as we said, is the largest e-commerce platform. And they deliver almost everything. Whether you are looking for a local or an international product, you will find it on Amazon. Now certainly, the platform provides service 24/7, and so does their customer service.
Now there are three main ways to contact customer care service. They are, done by calling the customer care service, emailing the customer care service, and connecting through the chat process.
Contact Amazon’s Customer Care
Usually, these methods are unnecessary because Amazon has already listed several options in their “Help Panel”. But if the options cannot solve your issues, then you can contact them. Now we will guide you on How to contact Amazon customer service by phone, email, or chat, but before that, you should know what you can find inside these “Help Panel.”
Help Panel by Amazon
In the “Help Panel,” you will find eight lard tab that includes different settings and solutions. They are-
- Your Orders
- Returns and Refunds
- Manage Addresses
- Manage Prime
- Payment Settings
- Account Settings
- Amazon and COVID-19
- Digital Services and Device Supports.
However, it has another tab included which is- “Find more solutions.” Now in case, your issues can not be resolved with these ready-to-use panels, then you can contact customer care.
How to Contact the Customer Care of Amazon?
Now in all the methods, you need to follow the initial steps to contact customer care.
- Step 1- You must sign in first to continue the process. Now, no matter what method you choose, you can contact customer care service only through the app or the official page of Amazon.
- Step 2- You must go to the “Help” option. You will find it at the bottom of the official page.
- Step 3- Find the “Contact Us” option on the official page; you can find it in the “Help” option. But if you are using the app, scroll down to the bottom of the screen. Here you will find the “More” option (the three parallel lines). Click on the option, and you will find “Contact us”.
- Step 4- A panel will pop up asking you to describe your problem. It will also ask you to choose a category of the related product. For example- if it is an order-related issue, kindle-related, or any digital service.
- Step 5- The panel will ask you to provide more details about your problem.
- Step 6- Here, you will be able to choose what method you want to choose.
Now the process mentioned above is the initial level process. From here, the upcoming steps will be different for each process. Let us describe them in detail-
Now, if you have finished all the processes mentioned above correctly, then Amazon will provide you with three options, which are- “Email”, “Phone”, and “Chat”. To email customer care, you must choose the “Email” option.
Now the panel is pre-built, and you have to provide more information in the text box of “Enter additional information:” and edit pre-recorded issues in the “Issue:” panel. Once you have customized your email, choose the “Send Email” tab and send it immediately. But do not expect Amazon to email you back immediately. The process takes a lot of time, sometimes even a month.
Now people often get wrong the word phone. They things they will get the number of customer care where they can call and talk to an assistant. But unfortunately, with Amazon, the process is not that easy. You will provide your open line phone number to Amazon’s panel, and Amazon’s customer care assistant will contact you as soon as possible.
Now, if you are ready to give it a try, then start with the initial level process and choose the “Phone” option instead of “Chat” or “Email.” You will be redirected to a page that looks similar to the Email page.
All you have to do is edit the issues if you need to, then choose your city and provide your number in the provided tab. And you have to choose an option from these two- “Call me Now”, “Call me in 5 minutes”. Now the Customer care executive will call you on the provided number.
Chat is the most accessible and helpful method and is used by most consumers. Complete the beginning level steps, choose the “Chat” option, fill in the required information, and choose “Start Chat”. And with the assistance of the chat support team, you will be able to resolve your issues.
Now Amazon has made it easy to contact Amazon customer service by phone, email, or chat, but if you are still not finding a solution, you must try three times. Before trying a method, remember to provide all the necessary information about your issue. And make sure you have not skipped the login part. These two steps will let you contact customer care service immediately and resolve your issue effectively.